Pathetic service

Pathetic service received from Vumatel. I have logged a call on their useless WhatsApp line -*** two weeks ago now entering week 3 advising them that my internet line is hanging in my yard due to the heavy rains and winds experienced. Till date, I have not received a call, SMS nor a WhatsApp message acknowledging my query. I also sent a message to Mahadi who is the lady that signed me up to this pathetic service provider and also no feedback provided. I have been with Vuma for a couple of months and all those months have been problem after problem coupled with pathetic service. I am going to cancel my subscription with this lousy service provider. Today I called the following numbers twice and they don't go through *** and ***...I've had enough of this company