VM
Veloshini M
1 reviews | Active since May 2020
11 Sept 2022, 10:52
Pathetic service delivery
I took on Vumatel via Vodacom due to them being the only supplier in my area for fibre. Vodacom delivered the device within 2 days, but Vumatel did not contact me for 2 weeks. Eventually when I complained to Vodacom, Vumatel emails me for an appointment. I scheduled the appointment and their technician fails to come through.
Absolutely pathetic service. If they cannot deliver they should not take on more customers. I work from home, and they make it very difficult and costly for a client.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
12 Sept 2022, 07:07Good day Veloshini
We apologize for the experience thus far.
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
We apologize for the experience thus far.
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
Vumatel's reply12 Sept 2022, 07:07
Official
Good day Veloshini
We apologize for the experience thus far.
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
We apologize for the experience thus far.
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
VM
I cannot leave my address on this public platform.
Please see the reference number provided by yourself to me
VC-***
The agent email address is below:
***
My email address is moodleyvelo****mail.com
Veloshini M's updateReviewer Update
12 Sept 2022, 10:43I cannot leave my address on this public platform.
Please see the reference number provided by yourself to me
VC-***
The agent email address is below:
***
My email address is moodleyvelo****mail.com
VM
Veloshini M's update12 Sept 2022, 10:43
Reviewer Update
I cannot leave my address on this public platform.
Please see the reference number provided by yourself to me
VC-***
The agent email address is below:
***
My email address is moodleyvelo****mail.com
Vumatel's replyOfficial
12 Sept 2022, 14:15Good day
Thanks for the response.
Kindly contact your ISP as your service has been terminated leading to disconnection.
Kind Regards
Zoleka Guca
Thanks for the response.
Kindly contact your ISP as your service has been terminated leading to disconnection.
Kind Regards
Zoleka Guca
Vumatel's reply12 Sept 2022, 14:15
Official
Good day
Thanks for the response.
Kindly contact your ISP as your service has been terminated leading to disconnection.
Kind Regards
Zoleka Guca
Thanks for the response.
Kindly contact your ISP as your service has been terminated leading to disconnection.
Kind Regards
Zoleka Guca
VM
Veloshini M's updateReviewer Update
20 Sept 2022, 09:59Haha, this is a standard response from telcom's when a query is logged on a public platform.
Thats why your project manager Aamina contacted me and advise her technician stated I cancelled the appointment.
Of which I sent WhatsApp screen prints of the conversation stating he will be reported.
Thats why your project manager Aamina contacted me and advise her technician stated I cancelled the appointment.
Of which I sent WhatsApp screen prints of the conversation stating he will be reported.
VM
Veloshini M's update20 Sept 2022, 09:59
Reviewer Update
Haha, this is a standard response from telcom's when a query is logged on a public platform.
Thats why your project manager Aamina contacted me and advise her technician stated I cancelled the appointment.
Of which I sent WhatsApp screen prints of the conversation stating he will be reported.
Thats why your project manager Aamina contacted me and advise her technician stated I cancelled the appointment.
Of which I sent WhatsApp screen prints of the conversation stating he will be reported.