Pathetic service

Vumatel/Afrihost boasts that their turn around time for installation is 1 week. I app**** for a fibre line a month ago and to date have received no service. On signing up, I needed to pay an amount of R400 to secure the application which I had no problems doing.

After following up 6 times via WhatsApp and being told to wait a little bit longer, that the request was assigned and is being attended to, I was finally put in touch with a technician. The property in question has a main house and flats at the back it. One of the tenants connected a fibre line which caused an issue with the installation of my line. Upon being asked to provide proof of address to install a 2nd line (***?) on Saturday, I proceeded to wait until today when I was called by a technician, not even a CRM to inform me that they have initiated a refund to me, which will take 2 weeks, and that my only options now is to either fork out another R400 for the 2nd line application to go through, or wait two weeks for the refund and then apply again -WHAT?!