Pathetic service

I have been with this company for months , and I have been treated unfairly, every time I want to change from debit order to easypay the agents are telling me stories which I do not understand and they do not even care that I am a paying customer . I have dealt with a few of them , once you ask a question that they do not have an answer for they transfer you to the next agent or the robot -and you must start from scratch explaining what you need assistance for. There is no customer service or empathy when it comes to customers. The attitude sucks and I wonder if they are being monitored while they servicing customers. I would not refer anyone to take this wifi service. I was over charged R65 extra when I queried they said it will be escalated and they will get back to me till today. I updated my new banking details on their website prio to debit order date and they went and deducted on the old account which is no longer in service . I am incurring bank charges due to this and it’s hurts when people take you for granted yet they need this job and they are so unprofessional. The few agents that I have spoken to are :OfentseM, Mthokozisi Shabalala, FatihahM , worst agent then the other 2, Musa M , Thembelihle Khumalo. Lastly why are the online services offered if the client must battle to pay , links are not working properly a when you advise their agent they ask you for a screenshot after that it is easy for them to say sorry try again tomorrow, hence we use the service for so many things 😡😡😡😡😡😡. I would like to get feedcak from management regarding thi is issue.