Pathetic service

One month after a pre-order was placed and two weeks after payment, still no installation. I received a phone call from agent Mark, who gave me a time slot of 8am for 20 August, the technicians arrived and said that they couldn't install cause its for separate entrance, and that they were only doing installation for main houses. I logged a call for a new booking date but wasn't able to get a new date as I was told that I will get another call and still I received no follow up phone call. There are neighbours who done ordering last week and received installation the next day and only paid once the installation was done. This is pathetic as I've already paid for Internet service I'm not using yet. My opposite neighbour had the same issue with the technicians as his booking was for later that day.

It's blady PATHETIC, that I have to wait for something I already paid for.