JK
JOHN K
1 reviews | Active since May 2011
23 Nov 2022, 19:43
Pathetic Service
My Service provider escalated a call to them on Saturday as I don't have Wifi connection at my premises. On Monday Vumatel has send me the following message. "Good day
Vumatel has been unable to resolve ticket 969046 in the field and requires access to your property to investigate the issue further. The maintenance team will contact you shortly to schedule an appointment with you.
Kind regards The Vuma Team" Today Wednesday the 23rd of November no one from there Maintenence team has contacted me. As I phoned my Service provider today, I was told that the initial ticket was already closed at Vumatel.
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Replies (2)JK
JOHN K's updateReviewer Update
24 Nov 2022, 15:23Good day.
Thank you for the phone call and feedback
Thank you for the phone call and feedback
JK
JOHN K's update24 Nov 2022, 15:23
Reviewer Update
Good day.
Thank you for the phone call and feedback
Thank you for the phone call and feedback
JK
JOHN K's updateReviewer Update
16 Dec 2022, 12:05Good day. Initially I was told by Vumatel that the problem is not with them, but with VOX. I had the VOX team out at my premises and they tested the equipment and the line. It is very clear that the line is not stable. Another call was logged with you but NO response, or support. Why must a pay for a service if you cant provide it? Rather you hand this lines to someone who can and will provide a Quality service. My ISP ref is ***
JK
JOHN K's update16 Dec 2022, 12:05
Reviewer Update
Good day. Initially I was told by Vumatel that the problem is not with them, but with VOX. I had the VOX team out at my premises and they tested the equipment and the line. It is very clear that the line is not stable. Another call was logged with you but NO response, or support. Why must a pay for a service if you cant provide it? Rather you hand this lines to someone who can and will provide a Quality service. My ISP ref is ***