LN
Lebogang N
1 reviews | Active since Dec 2022
08 Jul 2024, 19:23
Pathetic Service at Vumatel and Supersonic
I'm beyond frustrated, made payment last Monday on the 1st of July I still don't have connection. I've been calling Supersonic everyday, I'm told they have escalated my issue. I've asked for VUMATEL details no one has. Today I asked to speak for the supervisor at Supersonic and guess what they were busy and they will call. Between Supersonic and Vumatel someone must ****** tell me what the hell is happening. When I called Vumatel head offices they blames Supersonic and vice versa. I have spent so much money on data as I work from home. I can't even start to count the numerous calls I made.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
09 Jul 2024, 11:44Good day Lebogang
Please follow up with your ISP as you service have been canceled with no active order on our end. Kindly contact your ISP.
Kind Regards
The Vuma Team
Please follow up with your ISP as you service have been canceled with no active order on our end. Kindly contact your ISP.
Kind Regards
The Vuma Team
Vumatel's reply09 Jul 2024, 11:44
Official
Good day Lebogang
Please follow up with your ISP as you service have been canceled with no active order on our end. Kindly contact your ISP.
Kind Regards
The Vuma Team
Please follow up with your ISP as you service have been canceled with no active order on our end. Kindly contact your ISP.
Kind Regards
The Vuma Team
LN
Lebogang N's updateReviewer Update
09 Jul 2024, 12:08I have been following up and told proof of payment is sent to Vumatel you should activate. Why is it cancelled when Sunday it was deactivated and the following day payment is made. Why are you not giving Supersonic feedback as they are awaiting ur feedback. 3 calls a day from last Monday.
LN
Lebogang N's update09 Jul 2024, 12:08
Reviewer Update
I have been following up and told proof of payment is sent to Vumatel you should activate. Why is it cancelled when Sunday it was deactivated and the following day payment is made. Why are you not giving Supersonic feedback as they are awaiting ur feedback. 3 calls a day from last Monday.
LN
Lebogang N's updateReviewer Update
09 Jul 2024, 12:23Order number OVR-*** sent on Monday please check.
LN
Lebogang N's update09 Jul 2024, 12:23
Reviewer Update
Order number OVR-*** sent on Monday please check.
LN
Lebogang N's updateReviewer Update
09 Jul 2024, 14:34Can someone assist me, I called Supersonic and was told they have sent proof of payment to Vumatel last Monday but no one has assisted. And why am I the one who should be calling. Why can't you contact them to resolve this.
LN
Lebogang N's update09 Jul 2024, 14:34
Reviewer Update
Can someone assist me, I called Supersonic and was told they have sent proof of payment to Vumatel last Monday but no one has assisted. And why am I the one who should be calling. Why can't you contact them to resolve this.