Pathetic service at every turn

Constant ineptitude at every - single - turn.

Logged a fault. Technician does not arrive at the specified time, almost a week later with zero internet. Arranged for someone to be home for days, technician still does not arrive. COUNTLESS CALLS to Vumatel to resolve situation. It must be hundreds of minutes spent on hold in total, dropped calls, nobody has the decency to call back. Technician finally arrives - at the wrong time, and would you believe it, at the wrong place too. Insists he's at the right place. It must be half an hour before he admits he's at the wrong place. Rescheduled once again because he gets there at the wrong scheduled time, and nobody is home anymore. I get PROMISED that someone would arrive on a certain day, doesn't happen for two days in a row after I arrange someone specifically to be at home for the time.

Finally arrives a week later from logging the fault, still no internet at home. Assesses that it isn't a problem they can fix, I have to now schedule a re-installation of my line. Nobody calls me to do it when they said they would, I have to follow up with Vumatel with my own money. Manage to schedule a time, but had to call back to reschedule due to availability issues I didn't know about. I called back 2 min later to reschedule, and the person I dealt with was now on lunch. I was assured it would be changed to my new specified time and that they would call me back when they returned. Nothing. I have to call back 2 hours later to find that not only has it not been rescheduled, but my specified time is now not available anymore.

I still have no internet, and to be honest I have no hope in this company either. Vumatel will not be reimbursing me pro-rata for the time my line has been down, not reimbursing me for the hundreds of minutes I have spent on hold with the call centres, and won't be reimbursing me for the 3G data I have had to purchase and use at home while they mess me around at every turn. Is it unreasonable to expect just some form of decent level of service, or kept promises? I asked to speak to a manager at the call centre, I get put on hold for 10min before I have to just cut the call.

Shocking service throughout, and I await the next episode of disappointment when they have to reinstall my line, already now at an inconvenient time - not sure how many more weeks I will be without a line at home. I don't even know what's the use of complaining about this, I have no faith that Vumatel could sort this out, or what they would even sort out.

You guys have let me down. Utterly disappointed.