Pathetic service and disgusted in the service levels

I am a new Vumatel customer but totally disgusted by the service I have received in the last two months. On the 1st of May moved into a property that I am renting and had endless problems with Vumatel. We first had to change over from the previous tenant to the landlord and a different ISP and we were told it will take 10days .Eventually on 27 May 2024 after numerous mails and calls and WhatsApp messages it eventually was ready for us to make a payment. We then made the payment and then a red light was showing n the router. The lady assisting said to me she will log a ticket. Joh it was a battle serous battle to get feedback . I was contacting a Mr. Quebarshin Naidoo and a Salvatore and were told they managers maybe they can assist me. They are just so **** like the people I was talking to no sense of customer service at all. Not getting back to me I literally have to call everyday. I was then told that we need to pay for a new fiber line because the previous one has a kink in. I then refused to pay because the call center said this should be treated as a new installation . Eventually from the 27 May till 18 June we had no internet. I contacted the lady I was in contact with from Fly cool Wendy and asked her that I made payment on 27th and we only could access the Wi-Fi from 18 June when is my next payment she responded with a voice note in the next 28 Days. On the 27th June we wake up to no Wi-Fi I immediately contacted her again and I got no help up until today. I even contacted Salvatore still no feedback. UTERLY DISGUSTED IN VUMATEL AND FLY COOL SERVICE. I dont recommend anyone to use these people . I was with Herotel and had no issues like this should of just stayed with thembut because Vuma was already at this property i thought give them a go.