Pathetic service - almost 2 months still no fibre line installed

I am so disappointed in Vumatel. Signed contract with Wirulink on 22 September 2017, few weeks later (think 2 weeks) Vumatel arrives to install fibre in our house, BUT....it couldn't be installed cause the people planting the poles in front of the houses decided to stop 3 houses from the end of the street. A week or so later the poles were installed and Vumatel said installation will be done asap... Well to date no installation done. Everytime we phone Vumatel, no installation is even logged for our house so we re-ligg same and are told installation department will phone us with a date before close of business...never happens so we are phoning 2,3 times a week... Still no success! Vumatel support centre doesn't even have a manger on site to talk to and that he manager will phone me back...yea right!