Pathetic service

I have had no service from vuma through home-connect. I made two payments in May, and they said instead of refunding me, they'll allocate the funds for June. This never happened. I work from home and have been without WiFi since 8 June 2024. I've been following up almost everyday and all the home-connect agents says is they still waiting for vuma. I want my refund now...I'm tired of waiting for vuma to actually do their jobs. When following up with vuma directly they say they can't help without a case number. They can't use my name, cell number or address to search for my details but they will to take my money. Someone from vuma better contact me with a solution before I take it further.