Pathetic service

I've been struggling to get a reference for my network issue with no network, I've send an email to flycool help 3 days ago that WhatsApp will ask you all these questions and they will put you through to a Live agent, nothing has happened. The service provider agent cannot assist also because he must report through the website. Please assist this is not acceptable. I need a credit for the days I'm not it might take a month or a year