Pathetic service

Greetings,

This email aims to seek assistance regarding the poor customer service and lack of care shown by the Vumatel/ supersonic consultants.

On the 20th of September I made an application for their unlimited fibre service. My order was then approved as it showed on their site that my area is live, and I had to go pay R398 at woolworths.

24 September their installation guys came to install the router and upon their arrival I was told my area is not live as yet but they will do what they have to do on their side and that is installing the router and vumatel will then contact me with regards to activating my account no later by 20 September 2020. We are now in October, I'm now stuck with a device that is not working. I have called their call Centre a number of times and not getting any positive response, I've even left my numbers to get the higher person responsible for activation no response.

Vumatel is this how you treat your customers? I'm not sure if this is my account number, Fibre Installations - Vumatel _ VR-***.

Kindly contact me on ***

Regards Charmaine