Pathetic Service

Item: Vumatel
Rating: 1
Author: Zanele S

My ISP is still waiting for Vuma authorise my refund it's been 4 months with an open ticket no response from Vumatel. I want my refund HYPA539034. I keep on phoning Hypa and they keep telling me Vuma hasn't responded to my query.

Helpful (0)

Replies (3)

Vumatel's replyOfficial

18 Jun 2025, 10:15

Good day Zanele

Please follow up with your ISP for any assistance with billing and refund inquiries, as we unfortunately can not advise on account related inquiries.

Kind Regards
The Vuma Team

Vumatel's reply18 Jun 2025, 10:15

Official

Good day Zanele

Please follow up with your ISP for any assistance with billing and refund inquiries, as we unfortunately can not advise on account related inquiries.

Kind Regards
The Vuma Team

Zanele S's updateReviewer Update

18 Jun 2025, 10:18

I have been in contact with the ISP, they keep telling me Vuma needs to authorise the refund and no response is received from. Do you think I would come here if your team was responding on email.

Zanele S's update18 Jun 2025, 10:18

Reviewer Update

I have been in contact with the ISP, they keep telling me Vuma needs to authorise the refund and no response is received from. Do you think I would come here if your team was responding on email.

Vumatel's replyOfficial

18 Jun 2025, 11:33

Good day Zanele

Please note that the monthly billings are conducted by the ISP, as an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.

Kind Regards
The Vuma Team

Vumatel's reply18 Jun 2025, 11:33

Official