Pathetic Service

I app**** for the Vodacom Vumatel WIFI on Saturday the 28th February, I did my payment and everything. Received a call on Sunday that installation will be done on the 12th March, unfortunately I was at a funeral and couldn't speak to the agent. Today I have been trying to get through their client service to no avail. I phoned Vodacom to find out how will they bill me, to be told that I will be billed as per payment and not installation.

This is horrifying I can't pay for services not rendered, I honestly needed fibre but this is absurd. Vumatel bit more than they can chew and we are suffering because of they inadequacy. I can't get through their client services and there is no other way of contacting them. I am livid and want this whole mess sorted out.