Pathetic Service

This is one of the mails that we sent to Vumatel, but no satisfaction.

Good day,

We are really struggling to get service satisfaction. We received 2 order numbers already...? Vc-*** and VOX***-T1 We have received our Vox router, but still do not have any internet. There is already a Vuma box installed and I believe there is an existing customer (previous tenant). We are new tenants. I contacted Vox call centre Saturday after 08h00 and we were promised that we will have internet connection within 2hrs, but normally the turnaround time is 24hrs. It is now 11h51 Monday morning and we still don't have internet... Please treat the matter as a matter of urgency.