MC
Massella C
1 reviews | Active since May 2010
06 Nov 2019, 15:29
Pathetic service
I own a rental unit and I am unable to provide fibre!
Telkom say that they have cancelled it Vuma say that they haven't
If previous service provider does not release a line there is no way that Vumatel is willing to do anything about it or even have a Plan B.
It seems that I am not the only person with this problem
The people in their call centre just read from a screen and if its not there have no clue on how to deal with things.
Helpful (0)
Replies (2)0
Replies (2)
Vumatel's replyOfficial
06 Nov 2019, 20:33Good day
Thanks for being in contact with us.
We truly apologise for the experience, kindly note that we will make contact with you to assist.
Kind regards
The Vuma Team
Thanks for being in contact with us.
We truly apologise for the experience, kindly note that we will make contact with you to assist.
Kind regards
The Vuma Team
Vumatel's reply06 Nov 2019, 20:33
Official
Good day
Thanks for being in contact with us.
We truly apologise for the experience, kindly note that we will make contact with you to assist.
Kind regards
The Vuma Team
Thanks for being in contact with us.
We truly apologise for the experience, kindly note that we will make contact with you to assist.
Kind regards
The Vuma Team
MC
Massella C's updateReviewer Update
17 Nov 2019, 06:39Vuma have sorted my problem out and for that I am very thankful and a special thank you to the lady that helped me.
From comments here and talking to a few ISP's, I am not the only person that has had these issues and I believe that their "releasing the connection" system needs a serious looking at.
From comments here and talking to a few ISP's, I am not the only person that has had these issues and I believe that their "releasing the connection" system needs a serious looking at.
MC
Massella C's update17 Nov 2019, 06:39
Reviewer Update
Vuma have sorted my problem out and for that I am very thankful and a special thank you to the lady that helped me.
From comments here and talking to a few ISP's, I am not the only person that has had these issues and I believe that their "releasing the connection" system needs a serious looking at.
From comments here and talking to a few ISP's, I am not the only person that has had these issues and I believe that their "releasing the connection" system needs a serious looking at.