Pathetic service!

I app**** for Vumatel several weeks ago. The mail with my order ref no stated that my selected provider will be in contact. I contacted Vumatel a week later and was instructed that it was up to me to contact the provider. After almost an hour on the phone with the provider I finally got a reference number. Then contacting Vumatel to confirm that the provider arranged for the installation I'm met with confusion on whether there is indeed fiber in my complex. After another 30min on the line it is determined that the actual correct street address is incorrectly named on their system. They then advised that they cannot adjust the order on their system and I must yet again contact the provider myself and get them to change the address to Vumatels 'made up address'for where I live. It's been two weeks since I started this process and I still have no fiber, nor do I have a clear idea of when, if at all, an installation will be booked. Pathetic service! Avoid if you can. Unfortunately Vumatel is the only fiber provider in my complex so I have little choice but to make use of their service.