PV
Pearl V
1 reviews | Active since Jun 2024
05 Jun 2024, 18:39
PATHETIC SERVICE!
Vumatel is terrible at attending to faults in their infrustructure. My fibre line has been down almost two months and after numerous reports they failed to send out a technician to come and attend to the issue. I eventually had to cancel my contract as they expected me for a service that I was not receiving at all. Their service is pathetic!
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Vumatel's replyOfficial
06 Jun 2024, 11:14Good day, Pearl Viljoen.
Thank you for getting in touch.
The tickets were closed as our maintenance team could not get hold of you telephonically. A new ticket cannot be logged as services are not active. An active fibre line is required for our maintenance team to send a technician on-site.
Kind regards
The Vuma Team
Thank you for getting in touch.
The tickets were closed as our maintenance team could not get hold of you telephonically. A new ticket cannot be logged as services are not active. An active fibre line is required for our maintenance team to send a technician on-site.
Kind regards
The Vuma Team
Vumatel's reply06 Jun 2024, 11:14
Official
Good day, Pearl Viljoen.
Thank you for getting in touch.
The tickets were closed as our maintenance team could not get hold of you telephonically. A new ticket cannot be logged as services are not active. An active fibre line is required for our maintenance team to send a technician on-site.
Kind regards
The Vuma Team
Thank you for getting in touch.
The tickets were closed as our maintenance team could not get hold of you telephonically. A new ticket cannot be logged as services are not active. An active fibre line is required for our maintenance team to send a technician on-site.
Kind regards
The Vuma Team