Pathetic service

I have two lines with Vuma, line 2 has been inactive for 2 months now but they keep on deducting the monthly subscription. Line 1 also has a problem because I had to remove funds from my bank so that they don't deduct. Now I was paying for line 1 but I realised that the reference is not my line but its linked to my profile. When I tried to use their WhatsApp platform its a disaster because keep respond after hours and they will respond by saying they are closing the chat. I desperately need to speak to some because I want all my monies yo be refunded.