Pathetic service 8 days no internet service and again since yesterday

Our ISP uses Vumatel for service, last week out internet was down for 8 days before it was restored by Vumatel, Yesterday 15.12.2022 our service went down again, This is really poor service, we logged a ticket with VOX. Vumatel has still not responded on the ticket we are yet without internet service again this is pathetic