Pathetic Service

Hypa Support,

I am extremely disappointed with the service I have received. It has been almost a month since I requested to be connected, yet there has been no resolution. I was advised that my service was activated at the wrong premises, but no one has followed up to ensure I am actually connected.

To make matters worse, an attempt was made to debit my account without my authorization for a service that was never rendered. This is completely unacceptable. I will be sending the disputes from my bank regarding these transactions and formally request a full refund immediately.

Given this experience, I would never recommend Vuma services to anyone. Please address this matter with urgency and confirm when my refund will be processed.

I expect a prompt response.