Pathetic service

I had fiber installed less than 2 weeks ago, now there is an issue with the modem(supp**** by Vumatel) the power cable is not working. A technician came to have a look on Sunday and confirmed that the issue is the power cable and since he is out of stock he will come the next day at 2pm(yesterday) to get it sorted out. I arrange for someone to be home that time but your technician is nowhere to be found. I have to be the one who picks up the phone to find out what is happening instead of being updated, the lady who assisted me on the phone says no the technician who’s dealing with my issue has already knocked off and I should wait to get a response today. This is the same technician who said his shift starts at 2 but at 4:30pm he’s already knocked off and isn’t able to deliver as promised?

Today we get a call to say no my ticket is closed and I SHOULD BE THE ONE TO BUY THE CABLE, how when I’ve only had this thing for 2 weeks? Did anyone consider the fact that I got a faulty cable??? After a fight on the phone I get called back and told they will have it replaced but they can’t say for sure when. So basically I must sit and wait until you guys decide to help me? Meanwhile I am paying for a service I can’t even enjoy??

What’s even more frustrating is that if I don’t follow up no one from Vumatel bothers giving me an update.

I need for someone to call me and tell me when exactly I can expect to receive my cable.

This level of service is totally unacceptable