Pathetic Service

My Fiber line has been down since Friday 8th Dec at 9am. This is the 2nd Friday in a row that this has happened. I logged a call with my ISP who logged it with Vumatel. The first time the line went down Vumatel come on site the next day and fixed the issue. This time they come on site and somehow linked me to another unit in the complex, after explaining over a dozen times that I dont have an issue in that unit, the technician "fixes" the unit that was never broken, and refuses to fix the broken unit, and closes the call. I then call Vumatel again, only to be told that they cannot find the broken unit in their system. After countless calls, they finally find the unit. Which they easily found only last week. I logged another call and I was assured that there are night technicians and the problem will be fixed today. I just got off the phone with Vumatel (8pm) again only to be told that the technicians are all gone home. No-one is going to look at my fault today as the call is only 4 hours old. so now I will be down for another day!!!

Vumatel, it seems like you have grown too big too fast. your service is slipping and so is your quality. If I had know that you would go the way of Telkom this soon, I would have just stayed with Telkom. Better the devil you know.