Pathetic service!!!!

No connectivity for 3 weeks and still no end in sight! I logged a complaint through the Web Africa call centre (who have actually been brilliant), they seem to be fed the same ******* as me though.

Our Zhone box lost power and was completely dead, so we logged our 1st complaint on the 2nd of Oct , a few days later, we receive a SMS stating the issue has been resolved, as "customer needs to reboot the CPE" - This is ridiculous as the unit has no power and nobody even came to check.

Eventually I found the number of Brightlink, the guys that actually issue the Zhone boxes, I called them and finally I received my box on the 17th of Oct, but the unit has still not been "Configured". After calling in every in every day since then, all I get is that the issue is with the maintenance department and that the issue has been escalated. Today is the 23rd of Oct and it is still not working.

I wish I could get through to the MD or and Exec at Vumatel so that I could get this sorted out!!

I will be sending Vumatel a bill for my loss of income!!!