Pathetic service

Today a Vumatel van came to my home stating he was asked to check the installation. I was not informed nor did I set up an appointment.

Vumatel’s service has been so poor and no one has assisted me. I asked Lerato from scheduling to call me regarding what is happening as she said an infrastructure upgrade is required and she has not contacted me since I spoke to her on Friday the 11th August. I even received a call from Vumatel on Monday the 14th Aug and I was told the Vumatel guys are at my home to install yet the same scheduling was cancelled by Lerato on Friday. This has happened twice already. This is pathetic service. Does anyone communicate with each other at Vumatel?

Lerato has stated that an infrastructure upgrade is required yet when I call Vumatel no one knows about it.

I specifically asked Lerato to call me on Monday the 14th Aug to let me know how long this process will take - she hasn't even bothered to contact me. I even requested that MWEB to liase with Vumatel however they came back with a response that they not sure what the delay is.