1 reviews | Active since Jun 2017

11 Jun 2017, 08:42

Pathetic service

<p>Yesterday Vumatel did maintenance outside my complex. During this I lost access to my fibre. I called their support 9 times during the course of the day to complain about this. Every single time I had to explain that their guys messed up. At 8pm I spoke to them the last time and they assured me that there will be technicians here first thing in the morning. Phoned this morning to find out where the guys are and got told no one would be here because it is Sunday. This is pathetic since they caused loss of service and did not ensure that their clients are able to connect after the fact</p>

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Replies (1)
Vumatel
Vumatel's reply12 Jun 2017, 14:27
Official

Good day Pieter

We apologise for any inconvenience caused and understand your frustration. Kindly note that we have escalated your issue to our Support Manager for further investigation.

Should you require any further assistance, please email us at ***.

Once again we apologise for this.

Kind Regards,

The VUMA Team