1 reviews | Active since Apr 2017
Pathetic service
<p>I made a booking for installation last week Saturday, and no one arrived. Apparently they could find my place, although they were here in my complex laying fibre. I have called Vumatel 5 times today trying to get some answers as to when can someone come out and get this installation done, all they say is "I will call you back" and no one calls back. This is such pathetic service! If you are providing a service, do an excellent job at it or don't even bother! </p>
Hi Terryl
Apologies for any inconvenience that this may have caused.
Kindly note that we have escalated your issue to the Installation Manager and we will be in contact with you.
Should you require any further assistance, please email us at ***.
Once again, apologies for any inconvenience caused.
Kind regards,
The VUMA Team
Hi Terryl
Apologies for any inconvenience that this may have caused.
Kindly note that we have escalated your issue to the Installation Manager and we will be in contact with you.
Should you require any further assistance, please email us at ***.
Once again, apologies for any inconvenience caused.
Kind regards,
The VUMA Team
I have received no response from the manager or anyone from your company. You stated that you escalated this to the manager, was this done or not? I want a phone call today from a manager. This is really unacceptable!
I have received no response from the manager or anyone from your company. You stated that you escalated this to the manager, was this done or not? I want a phone call today from a manager. This is really unacceptable!