Pathetic Service

I currently have a Vumatel fibre and my ISP is home connect and they are both equally useless. I made a payment for my WiFi on Saturday it was not allocated my internet connection was then disconnected after numerous attempts trying to get help from home connect I’m still sitting with no internet connection 5 days later and everytime I call them they tell me they have escalated my matter to Vumatel so they can activate my services and Vumatel hasn’t gave them any feedback and they can’t contact Vumatel directly they can only log cases and I should continue waiting, what a joke!!!!