Pathetic response

<p>I received a sms stating I should pay them for a fibre installation. Fair enough.</p> <p>I didn't receive a email or notification on how they want it paid. So I email them and I remember on their site that you could choose to pay over 3 monts or 6 months.</p> <p>I asked how this would work and how much they would be asking for each month if I chose to do the monthly option.</p> <p> </p> <p>I got a reply with a invoice of the full amount. Sure, it has their banking details on there and how much I owe them. That is fine by me.</p> <p>But they didn't say anything about monthly payments.</p> <p>So I send a second mail specifically asking if it is possible to pay for the 3 or 6 months.</p> <p>I get another response telling me they have sent their bank details so I can pay...........</p> <p>Clearly whoever read my email saw "Can I have your banking details?" instead of the actual question that was on the email. Not once in the second email did I ask for banking information or even a invoice, I just asked if it was possible, and if so, how much would it cost p/m.</p>