Pathetic joint venture – Telkom and Vumatel are failing customers together

I am writing to express my extreme dissatisfaction with the so-called "partnership" between Telkom and Vumatel. As a customer, it is appalling to experience firsthand how these two entities pass the buck while paying customers are left without essential internet services.

My fibre connection has been faulty for an extended period. The WiFi indicates "Connected without internet," yet neither company is willing to take accountability. Telkom agents are inept and unable to assist with technical faults logged under Ticket #***8 (Service TIN***), while Vumatel fails to dispatch technicians or provide diagnostics .

This experience has revealed a deeply flawed joint venture:

1. No Accountability: Telkom blames Vumatel, Vumatel blames Telkom. Customers are stuck in the middle with no resolution . 2. No Communication: Despite multiple calls and the issue persisting, there are no updates, no follow-ups, and no urgency . 3. Unacceptable Downtime: In an era where internet is essential for work and daily life, being left without connectivity for days is simply pathetic .

It is clear that both companies are happy to debit accounts at month-end but refuse to take responsibility when their infrastructure or support systems fail . If this partnership cannot function well enough to provide basic technical support, customers should not be expected to pay.

I demand an immediate resolution and a technician dispatched to 76 Komari Avenue, Paulshof. If this is not resolved urgently, I will be escalating to the relevant ombuds and moving my business elsewhere.

DR P.