PATHETIC EXCUSE FOR FIBRE

We have had an absolutely shocking experience with VUMA since August 2017. First we were promised time and time again that our fibre lines were being installed this week, this week, this week with every excuse in the book why they eventually weren’t until the beginning of December when they came to install our cables inside our home for the fibre line to be activated and connected to our service provider Cell c. Well, needless to say, we have had the CPE box replaced, all the cabling replaced, the cell c router replaced, have spent hours on the phone and with technicians in our home trying to get internet access and to this day, absolutely nothing! Both Cell C and Vumatel point fingers at each other and both say there’s nothing more they can do. So here we sit with a fibre line and router that do not operate at all after this extremely long, drawn out wait. What an absolute dismal and disappointing service received. It’s clear that we are not the only ones dealing with this ********** excuse for a business! Their marketing has been so well done but the service has been absolutely disgusting and the attitude we’ve received from their staff is shocking! All we want is a decent working internet connection and it appears that will never happen, not with VUMA at the helm. Avoid this company at all costs, you will only be left extremely frustrated and disappointed.