Pathetic Customer service

So my problem started Thursday 3rd Nov 2022, I msgd afrihost for a payment link which was sent to me and payment was made then, Vumatel advised that payment was made to a canceled order and they will transfer payment to the active order which afrihost confirmed it was done today only and I had this conversation with Vumatel Monday already. I have messaged Vumatel and afrihost numerous times getting the run around each and every day since then. The customer service at Vumatel is really pathetic. Afrihost advised that it's still pending on Vumatels's side and they not sure when it will be rectified. So it's a whole week that I'm without internet access and it's not even my fault. Now they not even responding to my emails or msgs.