Pathetic customer service by Vumatel!

Fibre was being installed in our area for the last couple of months now. The installation of the cables have been completed and we were told by MWEB that we can now upgrade to fibre. I ordered my 50meg fibre through them, only to be told a week later that my order has been cancelled by Vumatel, because they did a site "inspection" and decided to skip the installation of cables in our road due to the fact that we stay IN a fire department, which is council preoperty. Without actually inspecting the area and realizing that we stay in a residential area BEHIND the fire department. We contacted them and explained the situation to them and that issue was "kind of" resolved.

Three weeks later we got phoned and told that someone is coming over to perform the fibre installation at our house, as the system says we are currently live and available for fibre. The guy that came to do the installation then realized that there was no distribution box near my house, so he told us that he will log a ticket and someone will come do the site inspection to determine where the box can be installed - which should take only 2-3 days according to this man. Well surprise, it's been 3 weeks now and no one has come out or contacted us!

After a week, I decided to call Vumatel to hear what is going on, and they said they can confirm that the ticket was logged, but they can't tell me when the TECHNICIAN WILL DECIDE to come out and do the inspection. PATHETIC!

After many calls, and many promises that someone will contact me, and that a ticket will be logged and escalated to management and a reference number will be sent to my cellphone number, I have not heard a single thing back from this company! All they tell me is that a technician has EVENTUALLY come out to do the inspection and he can confirm that there is no distribution box near me. HELLO, WE ALREADY KNOW THAT!!

Vumatel should really consider putting their customer needs before their constant lunch times and actually help! I DO NOT RECOMMEND USING VUMATEL FOR FIBRE INSTALLATIONS - sadly, I have no other choice.