DM
Dorcas M
1 reviews | Active since Aug 2016
28 Feb 2023, 15:32
Pathetic customer service and communication Vumatel/Webafrica
Good day,
Firstly let me say that as a new client I am disgusted with your customer service and matter of urgency.
I've been calling in daily from the 18th of February and each time I am promised that, it will be resolved as soon as possible till now 9 days later.
My query is unresolved and if this is the service you guys provide I will surely not continue and won't recommend your service to anyone even my worst enemy.
What a great way to start a relationship with a new client! I only enjoyed your service for few hours after installation and come the 17th I am expected to pay. I am so disappointed and was so looking forward to working with you.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
01 Mar 2023, 20:06Good evening Dorcas
We trust that you are well
We can see that the booking was made for today for the reinstallation. Can you please advise if the team came out.
Kind Regards
The Vuma Team
We trust that you are well
We can see that the booking was made for today for the reinstallation. Can you please advise if the team came out.
Kind Regards
The Vuma Team
Vumatel's reply01 Mar 2023, 20:06
Official
Good evening Dorcas
We trust that you are well
We can see that the booking was made for today for the reinstallation. Can you please advise if the team came out.
Kind Regards
The Vuma Team
We trust that you are well
We can see that the booking was made for today for the reinstallation. Can you please advise if the team came out.
Kind Regards
The Vuma Team
DM
Dorcas M's updateReviewer Update
01 Mar 2023, 20:53The technicians finally came and atleast confirmed that there was nothing wrong with the cable unlike the bogus response that was made about rats damaging a cable. They also promised to restore the connection and calling me back at 18h00 and it is now 20h41, connection still not restored and call DOLOLO. This shows the importance of customer service from your company and the fact that the technicians can lie about a customer makes my stomach boil. I am so disappointed by the raw service you give your customers and for the fact that after getting feedback from your employees you don't even verify their conclusions with us customers. This is the worst customer service I have ever received, can I get the restoration time, proper explanation if what is happening and honesty from Vuma. I also need to know how I am going to be reimbursed since I only used your service for merely few hours.
DM
Dorcas M's update01 Mar 2023, 20:53
Reviewer Update
The technicians finally came and atleast confirmed that there was nothing wrong with the cable unlike the bogus response that was made about rats damaging a cable. They also promised to restore the connection and calling me back at 18h00 and it is now 20h41, connection still not restored and call DOLOLO. This shows the importance of customer service from your company and the fact that the technicians can lie about a customer makes my stomach boil. I am so disappointed by the raw service you give your customers and for the fact that after getting feedback from your employees you don't even verify their conclusions with us customers. This is the worst customer service I have ever received, can I get the restoration time, proper explanation if what is happening and honesty from Vuma. I also need to know how I am going to be reimbursed since I only used your service for merely few hours.
DM
Dorcas M's updateReviewer Update
02 Mar 2023, 11:09Hi, it might be network problems. Please find my other number *** or work number ***. I will wait for your call
DM
Dorcas M's update02 Mar 2023, 11:09
Reviewer Update
Hi, it might be network problems. Please find my other number *** or work number ***. I will wait for your call
DM
Dorcas M's updateReviewer Update
07 Mar 2023, 10:34Good day Vuma Team,
It's me again, the network was restored on Thursday the 2nd late in the afternoon but got lost on the 04th. I have been logging calls since with no luck again, is this the life that I am going to have with your company and every time I log a call they are closed as resolved. Can management please sort this out asap urgently and permanently, I really didn't sign for this treatment.
It's me again, the network was restored on Thursday the 2nd late in the afternoon but got lost on the 04th. I have been logging calls since with no luck again, is this the life that I am going to have with your company and every time I log a call they are closed as resolved. Can management please sort this out asap urgently and permanently, I really didn't sign for this treatment.
DM
Dorcas M's update07 Mar 2023, 10:34
Reviewer Update
Good day Vuma Team,
It's me again, the network was restored on Thursday the 2nd late in the afternoon but got lost on the 04th. I have been logging calls since with no luck again, is this the life that I am going to have with your company and every time I log a call they are closed as resolved. Can management please sort this out asap urgently and permanently, I really didn't sign for this treatment.
It's me again, the network was restored on Thursday the 2nd late in the afternoon but got lost on the 04th. I have been logging calls since with no luck again, is this the life that I am going to have with your company and every time I log a call they are closed as resolved. Can management please sort this out asap urgently and permanently, I really didn't sign for this treatment.