PATHETIC customer SERVICE!!!

Item: Vumatel
Rating: 1
Author: Mbali M

I'm writing to you guys for the 10th time now on order no OVR-***. It's been almost a month since we have been waiting for WIFI installation that has been paid for on the 27th of April 2024. We were told that we need to wait for the damn line to be cleared on the 14th of June 2024 and ONLY then an installation can take place today marks the 22nd of June 2024 still no scheduled installation no communication from Vumatel nothing at all the best response that Vumatel always gives me is " We are truly sorry for the inconvenience and experience. We have escalated the order to our installations team, and they will get in touch and assist." till today I'm still WAITING!! Your services as a company are truly PATHETIC!

Helpful (0)

Replies (2)

Mbali M's updateReviewer Update

24 Jun 2024, 08:38

Thanks for your response technicians finally came through to install the router but now 48 hours has passed now and I haven't received my password. May you kindly please sent through my password. Below are my details in order for you to locate my account on your system to be able to send through my password.

Wandile Zimu

***

I look forward to hearing from you.

Thanks

Mbali M's update24 Jun 2024, 08:38

Reviewer Update

Wandile Zimu

***

I look forward to hearing from you.

Thanks

Mbali M's updateReviewer Update

24 Jun 2024, 08:39

Wandile Zimu

***

I look forward to hearing from you.

Thanks

Mbali M's update24 Jun 2024, 08:39

Reviewer Update

Wandile Zimu

***

I look forward to hearing from you.

Thanks