YM
Yolanda M
1 reviews | Active since Aug 2015
11 Dec 2024, 19:27
Pathetic customer service
WebAfrica is our service provider and got useless vumatel for our internet. We moved into a new home and they initially said we need a new modem of which they ordered.
A guy helped us connect and logged a call out for us as we requested that that modem be moved into the house, he did this on WhatsApp. Vumatel sent 2 guys today who came to my house looked and the lines and said they can't do anything as they only on a fact finding mission.
It's been 2 full weeks without being able to work from home. Honestly this is unacceptable
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
11 Dec 2024, 19:46Good day Yolanda
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise.
Kind Regards
The Vuma Team
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise.
Kind Regards
The Vuma Team
Vumatel's reply11 Dec 2024, 19:46
Official
Good day Yolanda
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise.
Kind Regards
The Vuma Team
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise.
Kind Regards
The Vuma Team
YM
Yolanda M's updateReviewer Update
11 Dec 2024, 19:56This response is annoying, the previous house owner used the garage as her working space. We can't even watch DSTV Catch up shows due to the fact that wifi can't catch from so far hence we asked for the lines to be moved to the lounge.
What is so difficult in understanding? I also asked which extenders should we buy for the upstairs rooms and my room as the lounge is far, the previous owner used UniFi/UBIQUITI. Please just assist us and stop sending people to our private space to look at us and the house, send people who will come and do there job
What is so difficult in understanding? I also asked which extenders should we buy for the upstairs rooms and my room as the lounge is far, the previous owner used UniFi/UBIQUITI. Please just assist us and stop sending people to our private space to look at us and the house, send people who will come and do there job
YM
Yolanda M's update11 Dec 2024, 19:56
Reviewer Update
This response is annoying, the previous house owner used the garage as her working space. We can't even watch DSTV Catch up shows due to the fact that wifi can't catch from so far hence we asked for the lines to be moved to the lounge.
What is so difficult in understanding? I also asked which extenders should we buy for the upstairs rooms and my room as the lounge is far, the previous owner used UniFi/UBIQUITI. Please just assist us and stop sending people to our private space to look at us and the house, send people who will come and do there job
What is so difficult in understanding? I also asked which extenders should we buy for the upstairs rooms and my room as the lounge is far, the previous owner used UniFi/UBIQUITI. Please just assist us and stop sending people to our private space to look at us and the house, send people who will come and do there job
YM
Yolanda M's updateReviewer Update
12 Dec 2024, 16:25Still no response or assistance from this company. At the end of the month I will pay a hefty amount but I can't access the internet.
This is disappointing
This is disappointing
YM
Yolanda M's update12 Dec 2024, 16:25
Reviewer Update
Still no response or assistance from this company. At the end of the month I will pay a hefty amount but I can't access the internet.
This is disappointing
This is disappointing