Pathetic customer care service

Their customer service has to be the worst I've ever experienced, I ordered vuma fibre they came to install the ont I then tried to contact them regarding what the next step would be I spent almost an hour on the phone being told I'm caller number 1 then I downloaded their app which took over a day for them to respond to me and the chat closed within min after me waiting over 24h for them to respond I then got them on WhatsApp even worse when you message them they tell your their trading hours as if they closed but it's not even closing time yet, I've tried all 3 communication methods and all 3 have failed, I am at a loss for words really as a new customer and having such an issue already it's honestly pathetic service , I have not received my router or even a email phone call or WhatsApp with waybill numbers to track the router delivery nothing , really considering cancelling this before the router even gets delivered