KM
Kwakanya M
1 reviews | Active since Jun 2023
20 Jun 2023, 12:44
Pathetic Client Support Services
I have never experienced such horrible service in my life. I pay my bill on time, but for 2 weeks now I still don’t have installation. I have been calling, and writing on WhatsApp only to be told there are no ports for my area which means they can't install
I have been asking for my refund no answer they have poor service and disregard for their customers.
Helpful (0)
Replies (6)0
Replies (6)KM
Kwakanya M's updateReviewer Update
20 Jun 2023, 13:506 Opperman street
Mandalay / Ikwezi
VR- ***
Mandalay / Ikwezi
VR- ***
KM
Kwakanya M's update20 Jun 2023, 13:50
Reviewer Update
6 Opperman street
Mandalay / Ikwezi
VR- ***
Mandalay / Ikwezi
VR- ***
Vumatel's replyOfficial
20 Jun 2023, 14:09Thank you for your response.
We have escalated your order to the installations team to schedule an appointment, they will get in touch.
Kind regards
The Vuma Team
We have escalated your order to the installations team to schedule an appointment, they will get in touch.
Kind regards
The Vuma Team
Vumatel's reply20 Jun 2023, 14:09
Official
Thank you for your response.
We have escalated your order to the installations team to schedule an appointment, they will get in touch.
Kind regards
The Vuma Team
We have escalated your order to the installations team to schedule an appointment, they will get in touch.
Kind regards
The Vuma Team
KM
Kwakanya M's updateReviewer Update
20 Jun 2023, 15:33I need refund
KM
Kwakanya M's update20 Jun 2023, 15:33
Reviewer Update
I need refund
Vumatel's replyOfficial
20 Jun 2023, 15:42Refunds are processed by the ISP (internet service provider), you will need to get hold of the ISP to assist in this regard. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
Amanda
Kind regards
Amanda
Vumatel's reply20 Jun 2023, 15:42
Official
Refunds are processed by the ISP (internet service provider), you will need to get hold of the ISP to assist in this regard. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
Amanda
Kind regards
Amanda
KM
Kwakanya M's updateReviewer Update
20 Jun 2023, 15:43Ask ISP to contact me then
I need refund your service is poor
I need refund your service is poor
KM
Kwakanya M's update20 Jun 2023, 15:43
Reviewer Update
Ask ISP to contact me then
I need refund your service is poor
I need refund your service is poor
KM
Kwakanya M's updateReviewer Update
20 Jun 2023, 15:53So what must happen?
KM
Kwakanya M's update20 Jun 2023, 15:53
Reviewer Update
So what must happen?