AM
Ayanda M
1 reviews | Active since Apr 2025
23 Apr 2025, 08:55
Pathetic call centre service
I have a Fibre installed and I recommended that my cousin orders. My cousin ordered last week Monday and the money was deducted. We were promised a call to confirm the installation date. Later on in the week, we received an email confirming that they will be installing on Friday (public holiday). Calling into their pathetic call centre, we were sent from pillar to post regarding their installation promise. That failed, and we waited for Tuesday. We received a call and they confirm that there was a problem with the order selection. Apparently Elizabeth fumbled the order and selected activation assist. We clarified that we want installing assistance so a query was logged. This morning, I called in and a Sinokuhle was assisting me. When requesting to speak to a supervisor or anyone in a managerial position, the agent blatantly refused to assist me. She said I should wait 24/48 hours. At who's expense if I may ask? If I do not get a call or assistance in the next 24 hours, the company will regret coming across such a client because I know my rights, as a paying customer, I have a right to be infuriated.
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Replies (2)AM
Ayanda M's updateReviewer Update
24 Apr 2025, 17:24Wow... all I can say is wow.
On who's account are you actually apologizing for? Why apologize if you guys are failing dismally tonget your subcontractor to deliver the service? Why should I spend more on data while I paid for something that I do not have?
Why did I miss out on Friday's church service (Good Friday) as I was promised an installation latest by 11:00 and still no one came or communicated anything to me. It can be via email, sms, WhatsApp or call..no communication was sent.
I am livid, I am infuriated, I am beyond dissatisfied. I am ready to bite someone's head off. I want this installation tomorrow. I am now not asking but telling you. Sort your house out. I don't care which mountain needs to move but something must move tomorrow.
On who's account are you actually apologizing for? Why apologize if you guys are failing dismally tonget your subcontractor to deliver the service? Why should I spend more on data while I paid for something that I do not have?
Why did I miss out on Friday's church service (Good Friday) as I was promised an installation latest by 11:00 and still no one came or communicated anything to me. It can be via email, sms, WhatsApp or call..no communication was sent.
I am livid, I am infuriated, I am beyond dissatisfied. I am ready to bite someone's head off. I want this installation tomorrow. I am now not asking but telling you. Sort your house out. I don't care which mountain needs to move but something must move tomorrow.
AM
Ayanda M's update24 Apr 2025, 17:24
Reviewer Update
Wow... all I can say is wow.
On who's account are you actually apologizing for? Why apologize if you guys are failing dismally tonget your subcontractor to deliver the service? Why should I spend more on data while I paid for something that I do not have?
Why did I miss out on Friday's church service (Good Friday) as I was promised an installation latest by 11:00 and still no one came or communicated anything to me. It can be via email, sms, WhatsApp or call..no communication was sent.
I am livid, I am infuriated, I am beyond dissatisfied. I am ready to bite someone's head off. I want this installation tomorrow. I am now not asking but telling you. Sort your house out. I don't care which mountain needs to move but something must move tomorrow.
On who's account are you actually apologizing for? Why apologize if you guys are failing dismally tonget your subcontractor to deliver the service? Why should I spend more on data while I paid for something that I do not have?
Why did I miss out on Friday's church service (Good Friday) as I was promised an installation latest by 11:00 and still no one came or communicated anything to me. It can be via email, sms, WhatsApp or call..no communication was sent.
I am livid, I am infuriated, I am beyond dissatisfied. I am ready to bite someone's head off. I want this installation tomorrow. I am now not asking but telling you. Sort your house out. I don't care which mountain needs to move but something must move tomorrow.
AM
Ayanda M's updateReviewer Update
25 Apr 2025, 09:07I am not sure what kind of circus is being run by Vumatel but all I can say is it is a ****show.
I have been put through to the agent by the name of Bongane and I must say, what a rude young man. He basically told that he's afraid that there is nothing he can do. He will send an email like the rest.
What use is that to me when I am not getting a solid answer??? Should I clap for you guys when your agents give us that with attitude over the phone? As a paying customer I refuse.
When asking the agent for his superiors details, he said he cannot give them over the phone and he was failing to get me the superior on the line. As a team leader of my company, I ensure to put the client's interests at heart all the time as I don't just represent the company but I embody the name as I am not just a team leader on the phone. The messages that I have been receiving the whole week from your agents are pathetic, useless and appalling. The best thing they can do is say "Apologies on behalf of Britelink for the delayed service". What should I do with that message, should i clap and dance while I watch my money go down the drain ? What should I tell the kids as I have been making empty promises the whole week? What do I tell my clients as I run a business and I have been promising that the WiFi will be installed soon? Why should I suffer for your incompetence and negligence??? Not fair if I may say. I am beyond disappointed or angry at the current moment.
I have been put through to the agent by the name of Bongane and I must say, what a rude young man. He basically told that he's afraid that there is nothing he can do. He will send an email like the rest.
What use is that to me when I am not getting a solid answer??? Should I clap for you guys when your agents give us that with attitude over the phone? As a paying customer I refuse.
When asking the agent for his superiors details, he said he cannot give them over the phone and he was failing to get me the superior on the line. As a team leader of my company, I ensure to put the client's interests at heart all the time as I don't just represent the company but I embody the name as I am not just a team leader on the phone. The messages that I have been receiving the whole week from your agents are pathetic, useless and appalling. The best thing they can do is say "Apologies on behalf of Britelink for the delayed service". What should I do with that message, should i clap and dance while I watch my money go down the drain ? What should I tell the kids as I have been making empty promises the whole week? What do I tell my clients as I run a business and I have been promising that the WiFi will be installed soon? Why should I suffer for your incompetence and negligence??? Not fair if I may say. I am beyond disappointed or angry at the current moment.
AM
Ayanda M's update25 Apr 2025, 09:07
Reviewer Update
I am not sure what kind of circus is being run by Vumatel but all I can say is it is a ****show.
I have been put through to the agent by the name of Bongane and I must say, what a rude young man. He basically told that he's afraid that there is nothing he can do. He will send an email like the rest.
What use is that to me when I am not getting a solid answer??? Should I clap for you guys when your agents give us that with attitude over the phone? As a paying customer I refuse.
When asking the agent for his superiors details, he said he cannot give them over the phone and he was failing to get me the superior on the line. As a team leader of my company, I ensure to put the client's interests at heart all the time as I don't just represent the company but I embody the name as I am not just a team leader on the phone. The messages that I have been receiving the whole week from your agents are pathetic, useless and appalling. The best thing they can do is say "Apologies on behalf of Britelink for the delayed service". What should I do with that message, should i clap and dance while I watch my money go down the drain ? What should I tell the kids as I have been making empty promises the whole week? What do I tell my clients as I run a business and I have been promising that the WiFi will be installed soon? Why should I suffer for your incompetence and negligence??? Not fair if I may say. I am beyond disappointed or angry at the current moment.
I have been put through to the agent by the name of Bongane and I must say, what a rude young man. He basically told that he's afraid that there is nothing he can do. He will send an email like the rest.
What use is that to me when I am not getting a solid answer??? Should I clap for you guys when your agents give us that with attitude over the phone? As a paying customer I refuse.
When asking the agent for his superiors details, he said he cannot give them over the phone and he was failing to get me the superior on the line. As a team leader of my company, I ensure to put the client's interests at heart all the time as I don't just represent the company but I embody the name as I am not just a team leader on the phone. The messages that I have been receiving the whole week from your agents are pathetic, useless and appalling. The best thing they can do is say "Apologies on behalf of Britelink for the delayed service". What should I do with that message, should i clap and dance while I watch my money go down the drain ? What should I tell the kids as I have been making empty promises the whole week? What do I tell my clients as I run a business and I have been promising that the WiFi will be installed soon? Why should I suffer for your incompetence and negligence??? Not fair if I may say. I am beyond disappointed or angry at the current moment.