Pathetic and poor support

Hi Vumatel...

Ive been a customer with webafrica on your fibre network since 2021..its been morecthan a month that I am struggling with you to clear my adress so that Webafrica can generate a payment link in order to pay...My ISP is escalating this to you every week for you guys to clear my adress and provide me a payment link ...everytime they escalate it they tell me that Vuma will get back to me within 72 hours yet no response or anyone assisting frpm Vuma side...Vuma you are a poor company how can it take a month to clear my adresss...Pathetic service now you make the ISP's look bad yet it is you with the poor customer service... My contact no. is *** which i signed up with you..

Can you please sort this out