Pathetic and frustrating customer service from Vumatel & Fly Cool.

My name is Phiwokuhle Phil Hewu, ID Number ***, contact number : ***.

I installed my Vumatel on the 12/11/2022 and paid before. It was working fine on the day me and my family was excited. the following day it had a red button and not internet. I escalated the issue to both Vumatel (service provider) and Fly. Cool (Internet Service Provider) to no success until now. I spoke to Ntswaki Moloi from vumatel complaints department who said the matter will be resolved until now she ignores my emails. Yesterday Donny and Shaun who are technicians came to fix the issue and advised that there is no port needs to be replaced and they are escalating the request until now. This is what was supposed to make my life easy since I am working from home together with my Wife. My kids are writing exams and cannot study, this is so frustrating, engering and seriously inconveniencing. I am under pressure from work to sort this out. I lost a lot of money, time and productivity. I have never seen such a pathetic and unacceptable customer service like this one. I have lost all the confidence and respect for Vumatel and Fly. Cool. If you have any counsious and do care about your clients please fix this mess you have created as soon as possible.