Pathetic and disgusting service

Formal Complaint Against Vumatel / Webafrica – Internet Outage and Lack of Communication

I am extremely disappointed with the service I am receiving from Vumatel/Webafrica. My WiFi has been down since yesterday, and I have received no notification or communication explaining the outage or advising when my service will be restored.

I have tried contacting support through the WhatsApp channel, but I have received no response. This lack of communication is unacceptable, especially when customers depend on their internet connection for work and daily activities.

I am paying for a service that I am currently unable to use, yet I have been left without answers, updates, or an estimated restoration time. Customers deserve to be kept informed and treated with respect.

I am requesting that this issue be urgently investigated and that my internet connection be restored without further delay. I also expect a clear explanation for the outage and the lack of communication from your support team.

If my service is not restored promptly and I do not receive a satisfactory response, I will escalate this complaint further to the relevant consumer protection and telecommunications authorities. I will not continue to accept poor service and a lack of accountability while paying for a service I cannot use.

I hope Vumatel/Webafrica takes this complaint seriously and resolves the matter urgently.