Pathetic

I got confirmation of my order on the 22 August 2018. I was then told that a upgrade had to take place on the street box that would take between 2-6 weeks to do. Finally a week ago I got confirmation that this was done and a team would be sent to complete the installation and install the cpe box in my house. This took place last week Thursday. On Friday another team arrived to activate the line (fx lite) at which stage I was informed that the line was not working correctly due to the fact that a AG Feeder upgrade has to be done on the street box!. This is what I waited 6 weeks for!, and then get told after the final installation that the upgrade has never taken place! I contacted vumatel this morning and spoke to Zelda in installations, she spoke to Andile whom is not willing to commit to anything regarding this upgrade. My experience with Vumatel has been nothing short of shocking. The service you supply, or lack there of is unacceptable. I want answers today! If I have to wait another day for this problem to be resolved I will be cancelling!!