Passing the Buck to the customer when Vuma have not done the installation correctly in the first place!!!

Last year the fibre came out of my wall. Vumatel reinstalled but never followed my request that the fibre be routed over the window (as opposed to 20cm off the ground) so that this wouldn't happen again. The fibre came out of the wall a second time and I logged another call, and once again asked that the fibre be routed over the window. Again this was not done, and a whole coil of fibre was left lying in the one corner of the wall - not finished off and just lying there. I logged another call to which I had no response. The fibre has now come out of the wall again, and as "company policy has changed and re-installations are now paid for by customers" I am expected to pay R1,800 to get the fibre reinstalled. So Vumatel don't do things properly on two occasions and now I must foot the bill????? Unacceptable. Oh - and don't try getting hold of a manager as no-one comes back to you.