Paid, Waited 26 Days, Told to Pay Again - Avoid the duo, Vumatel & Hypa

If you’re considering Vumatel through Hypa or any other provider, think twice.

After waiting 26 days for a fibre connection I had already paid for, I was told the order had been “incorrectly activated” on their side. No proactive updates, no accountability - just delays and confusion.

The proposed solution? Pay again to restart the process. That’s not a solution - it’s a complete failure of process and customer service.

The disconnect between infrastructure and service provider is glaring, and customers are left carrying the cost and frustration. This experience points to a serious breakdown in coordination, transparency, and basic operational competence.

To make matters worse, this isn’t an isolated incident - I experienced a similar issue with another Vumatel service provider, Flycool. That pattern raises serious concerns about the broader ecosystem and how these providers manage customer orders and payments.