Paid for Service, Received a Router Only – No Connection & No Support

I am extremely disappointed with Vumatel’s service. Since I moved into my new place, money has been deducted for the fibre service, yet I still do not have an active connection. I only received the router.

When I contacted support, I was informed that the previous tenant had a different service provider, so Vumatel needed to “launch a circuit release” for my line. After that, nothing happened. I still have no connection.

Every time I call for updates, the call gets dropped or I receive no real assistance. No one follows up, and I am left without internet even though payment has already been taken.

It is unacceptable for Vumatel to charge for a service that they are not providing. If they are unable to assist at this address, they must clearly communicate it instead of keeping me waiting with no explanation.

I am requesting urgent intervention so this issue can finally be resolved.