Paid for Fibre Installation – Still No Service and No Response

I am beyond frustrated with the poor service I’ve received from Vuma. I paid for fibre installation at my home, but to date, no one has contacted me to arrange a suitable installation time.

What’s worse is that I’ve tried calling the Vuma customer service (Tel. No. ***) line multiple times, and no one ever picks up. There is absolutely no communication or support from your side, despite me already making payment.

This lack of urgency and accountability is completely unacceptable. I work from home and urgently need a stable internet connection — this delay is impacting me both professionally and personally.

Vuma, I’m asking you to please respond and resolve this matter as soon as possible. I should not have to resort to public platforms just to get the service I’ve already paid for.