Paid for fibre but Vumatel doesn't want to install fibre.

Good Day HelloPeter,

I have requested the order for fibre and Vumatel agent called Nteba with cellphone number *** provided me with EasyPay Number. I have paid on the 29 September as requested. Vumatel send the technician to fibre and the technician told me that there is a pipe that is blocked he will come once it has been fixed. Since then I have been in contact with them and they are now telling me that I have not paid while I have paid R399.99 and they never installed fibre. My TICKET NUMBER : with Vumatel is ISP-916834 Below is the proof that I have paid for the service: >>> Paid with EasyPay Mobile EasyPay Number: *** Sequence no: *** Amount: R 399.99 Date: 29-Sep-2022 17:19

Is Vumatel running the **** to **** poor people in the township or what? Can someone assist in getting this people to attend to their customers? Someone should stop Vumatel and their ******* Nteba with cellphone number *** from ******** poor people.