PAID BUT NOT ACTIVE SERVICE!

I have app**** for a fibre line and everything went well with my ISP Afrihost. I received the devices quickly and Vumatel installed the line last Saturday. The technical guys who installed the line told me I need to contact Afrihost and get the line activated. I did so and they said we need to wait 48 hours for it to activate. I have spoken to support every single day to find out what is going on but we cant get them to activate this line. Today is already a WEEK later and still nothing is happening. Oh and not to mention that they double debited me already! Paying for services NOT rendered! WHAT IS GOING ON? WILL THIS LINE EVER BE ACTIVATED???

TICKET NUMBER ***3